FAQ

  • Can I try before I subscribe?​​

    We offer one-off small discovery trial boxes at a discounted rate of 120 AED. At the moment these trial boxes are only available for Dubai customers. Please check back soon for trial boxes in other Emirates. 

    If you are a Corporate, you may be eligible for a free trial box.  Simply email us at [email protected] or call us on (0)4 883 5851 to learn more.

  • What is the deadline for order changes?

    The cut-off time to cancel is 12 noon the day before your delivery when your credit card will be charged for your upcoming delivery (with the exception of Dubai where you will be charged on delivery). Thoughtfully curating a box of fruit is a labor of love for us, but it also takes time and preparation and we therefore require prior notice for any changes. 

    To cancel, skip, or change a delivery, please log onto your account or contact [email protected] or call us on (04) 883-5851.

  • How do I pay for my delivery?

    For Abu Dhabi, Sharjah and Ajman, we currently only accept orders that are prepaid by credit card online. For Dubai, we also offer cash or credit card on delivery. For those paying with credit card, all credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased by Fruitful Day. If you are a Corporate and would like to be invoiced monthly, please drop us an email at [email protected]

  • What time do you deliver?

    We delivery daily and our delivery schedule is as follows:

     WeekdaysWeekends
    Dubai8am-1pm & 1-6pm1pm-6pm
    Abu Dhabi9am-2pm11am-3pm
    Sharjah/Ajman9am-2pm11am-3pm
  • Will it be easy to eat the fruit in my workplace if I don't have a kitchen or a pantry?

    We pay attention to the details and that means ensuring that you have everything you need to enjoy your fruit hassle-free! If a fruit needs to be sliced, we will divide it into people sized servings.

  • Should I wash the fruit?

    In most cases we will wash the fruit for you. In some cases, we may choose not to wash the fruit as our recommendation is to eat it unwashed. If we have not washed fruit, we will label it appropriately.

  • Where do you source your fruit?

    At Fruitful HQ, we believe that we are very fortunate to live in this part of the world. Although fruit isn’t generally grown in the UAE, the region is bursting with fruitful magnificence. Did you know that Kandahar in Afghanistan is famous for its pomegranates? Or that Saudi Arabia produces exceptional white grapes?

    We believe that we have a responsibility towards the communities that we live and work in. That means thinking very carefully about seasonality, sustainability and the environment. We reduce our carbon footprint by reducing on air freight and minimise wastage because we can source fruit when it is ripe with only a short journey to the UAE.

    But we will never compromise on taste.

  • What happens if my delivery falls on a public holiday?

    If your delivery falls on a public holiday, we will deliver your fruit on the following business day unless you request otherwise. If you prefer to request a change, simply email us at [email protected]

  • Can I make changes online?

    Absolutely. Please log in to make changes or to cancel your order. However, you can call or email us on [email protected] anytime and we will make the changes for you.

  • Can I recycle the boxes?

    We designed our packaging with the environment in mind. It is made from recyclable cardboard and we want to make sure it is recycled again. You may wish to “recycle” the boxes yourself as they make great storage boxes. Alternatively, please return the boxes to our drivers and we will make sure that they were recycled.

  • How do you deliver the fruit?

    Your fruit will be delivered to your home or office in a special box. Our fruit platters are wrapped to keep the fruit in place and beautiful presented. Fruits are being delivered in our refrigerated vehicles so they arrive cold and delicious at their destination. The route of our delivery team has been meticulously mapped out to ensure timing and mileage is minimised and environmentally friendly.

  • What happens if a piece of fruit is damaged or not satisfactory?

    First things first – let us know and we will replace it. We are committed to quality & excellence. However, we ask that you retain an open mind – excellence comes in many forms. Your nose and your taste buds will never betray you. What do we mean by that? For example, a spotted banana might not win a beauty parade, but it is more ripe and sweeter than a green banana. You will absorb all of the nutrients and goodness much more easily and you will taste the difference. Email us at [email protected] if you have any questions. 

  • What fruit will I receive?

    Each week we update our website with information on the fruit in our staples and discovery box. To see this week's fruit click: what in box.

  • Is your fruit organic?

    Organic farming is hugely important and wherever possible, we will aim to supply organic fruit. But sustainability involves making thoughtful decisions – sometimes delivering organic fruit will harm one of our principles – such as sourcing regionally and reducing our carbon footprint. We place emphasis on sourcing fruit that is ripe and delicious. Trust us – you will taste the difference!

  • Do you deliver to homes?

    We deliver to homes across Dubai, Abu Dhabi, Sharjah and Ajman. For delivery timings, please select the question "What time do you deliver?" from the FAQs.

  • Can I request changes to my fruit boxes?

    Should you have any fruit requests, we can substitute up to 3 fruits in your box depending on seasonal availability. Please add your preferences to your order notes on checkout.

    For offices, we also offer completely custom fruit boxes. Whether you want a fruit of the day, a mix of apples, bananas, and oranges only, or have another idea in mind we'll work with you to create the best selection for you and your staff.

  • What do you do if I am not at home or the office is closed?

    Fruitful Day tries to deliver quickly to all its customers and therefore has a tight delivery schedule to ensure the fruit arrives quickly at homes or offices.

    Therefore, our drivers are only able to wait up to 15 minutes if you’re not at home. For offices, we usually confirm the delivery ahead of a public holiday and whether the office is opened or closed as some offices are open throughout the year. 

    We will aim to deliver again later in the day if our delivery schedule allows, but at times we can only delivery the next day as we can not upset other customers who are waiting for their scheduled delivery.

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